Frequently Asked Questions
What happens if I’m not available to receive my order?
Our courier will make two attempts. If both attempts fail, the order will be returned to us, and we will contact you for a refund or redelivery arrangement.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email/ WhatsApp or text message, which can be used to track your package through DTDC’s website.
Can I change my shipping address, after placing an order?
Yes, you can request an address change within 24 hours of placing the order. However, once the order is dispatched, no changes can be made.
What should I do if my area is unserviceable?
If your pin code is unserviceable, we will notify you and cancel the order with a full refund.
If you have any questions or concerns related to shipping, feel free to contact us via email at info.feridora@gmail.com.
Our dedicated team is ready to assist you with inquiries about your order, delivery try status, or any shipping related concerns.
By placing an order with Feridora, you agree to the terms and conditions outlined in this shipping policy. We are committed to providing a smooth and transparent shopping experience, ensuring your order reaches you efficiently and securely.